Port-in issues from Wind Mobile Friday Nov 18

[clh]

Hi folks,

I ported in my Wind Mobile # on Friday, but on the last step I got an Activation Failed message and I'm not sure things were ported successfully because I'm having issues with incoming calls / SMS / etc. My CC was charged and my Account is active (and I've created a PM account online), but I think the port is incomplete. Data seems to work fine.

I think the issues may have been with name on the account at Wind and the name I set on the new PM account did not match. I've since updated it with Public Mobile. 

Appreciate some assistance on this from a mod 🙂 

Cheers!

[clh]

Everything's been working fine since the 30th. Hope the backlog is clearing and the test of you are up and running asap. Cheers y'all.

[Rockdaddy22]

See, what did I tell you 🙂 She's amazing

[Shazia_K · Accepted solution]

Hello @clh, 

I'm sorry for the long wait, 

The port should complete within the next hour, simply restart your phone when you receive a text saying that the port has completed. 

Thanks,

Shazia

[Rockdaddy22]

Exactly you did the right thing 🙂

[clh]

I just messaged @Shazia_K again, my first likely got totally burried in an inbox that's no doubt overflowing.

Sigh.

[Rockdaddy22]

CRTC isn't even the right place to complain, you won't need a ticket do anythylike that anyway

[Rockdaddy22]

Why don't you just do what I said, she's on now helping people geez. Just send the info to Shaz NOW. I'm trying to help here. Sorry for being rude 😞

[clh]

Did that.

A week ago.

And opened a ticket via email.

Multiple tweets since then.

Messaged a different mod yesterday.

CRTC next?

[Rockdaddy22]

You need to send a private message to @Shazia_K or @Mary_M
Include
Account number with previous carrier
Sim number
Phone number you want to port
All other pertinent info

[clh]

Bump.

Hello? Mods?

Approaching two weeks now...

[clh]

Maybe a mod will notice? 😉

 @Saray_O @Shazia_K @Mary_M @Caroline_D @Jeremy_M

Appreciate the help and support!

[clh]

I feel as though I should wait for a MOD to notice this thread and respond rather than just PM'ing one at random, no?

[jheili99]

you are welcome.....

[clh]

Right. Of course. Thanks 🙂

[jheili99]

hi..

as a super important rule: never ever post your phone number,account number or any other private details in a public forum, or you run the risk of compromising your personal data.... so please log back in, go to your post..on the right side you see "options" with a drop down menu..click on that, select edit, and delete your account number from the post..

to your problem: all account related issues can only be solved by PM staff ( indicated by a "mod" next to name... send them i private message and they will solve it for you

cheers