10-07-2021 04:19 PM - edited 01-06-2022 03:43 AM
Having issues with my port in. It was activated 2 days ago but port in not completed
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10-07-2021 06:40 PM
10-07-2021 06:30 PM - last edited on 10-09-2023 08:14 AM by softech
10-07-2021 06:16 PM
Call the telus porting department with your account#. Put your bell sim card back in your phone to receive the PAT (porting authorization text). I will private message you the phone number.
10-07-2021 06:16 PM
Thank you
It's been over 48 hours 😳
10-07-2021 06:14 PM
@Carlos7 wrote:Yes I received it but did not respond in 90 minutes
BELL needs another request
I have sent a private email but have not heard back
i hopw they will answer to you, as soon as possible..
Good Luck...
10-07-2021 06:11 PM
Yes I received it but did not respond in 90 minutes
BELL needs another request
I have sent a private email but have not heard back
10-07-2021 05:52 PM
If you did the steps as I noted. It should work right away but might take up to an hour.
10-07-2021 05:50 PM - edited 10-07-2021 05:52 PM
Did you do the following in this order?
1. Leave your old SIM in your phone and wait for a SMS text to confirm with a YES you are porting over to PM? You have a 90 minute window to reply once you get the text.
2. Activate the PM on your computer and complete to page 4.
3. Power off the phone once you confirm the text and swap the old SIM with the PM SIM then power on the phone.
Meanwhile, try powering off the phone and wait a few minutes then power on the phone and see if that works.
If you missed any of these steps. You will need to contact a PM CS Agent to restart the process.
10-07-2021 05:47 PM
How long does this usually take? I asked the same question - porting issues - 2 days ago - phone wont take calls or texts
10-07-2021 04:52 PM - edited 10-07-2021 04:53 PM
do you get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request..
Transferring A Phone Number, Click Here link
if you stuck with Transferring your old Phone Number,
Here’s how to contact Customer Support Agent by CS_Agent,
Good luck and your welcome to Public Mobile
with a Beautiful Service
you will be very happy...
10-07-2021 04:22 PM - edited 10-07-2021 11:42 PM
@aw5rac wrote:Having issues with my port in. It was activated 2 days ago but port in not completed
Did you receive a text message from your old carrier asking you to authorize the number port? Also, are you coming from a wireless or a landline company? Landline and VoIP transfers take longer.
10-07-2021 04:21 PM - edited 10-07-2021 04:22 PM
@aw5rac wrote:Having issues with my port in. It was activated 2 days ago but port in not completed
Go to top of this page and click on Get Help / Chat with Simon to start process of CSA assistance. Watch the envelope icon on top right side of page will be highlighted when they respond to your questions.