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Hammad
Good Citizen / Bon Citoyen

Port In

I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming is blocked. Friends said they receive the same message what used to play out when the number was parked.

 

I tried contacting NumberBarn, no response yet. Should I just deactivate my number from there or let them release it or is this a problem with Public Mobile?

Dunkman
Oracle

Re: Port In

@Hammad 

Your port is still ongoing.  Usually, most ports from other cell providers takes a few hours.  With VOIP, landlines, and probably Numberbarn, it will take a couple of days.  

 

Do not deactivate your number from Numberbarn.  You need an active number for port to be completed.  

 

Just be patient for now.  If the port is not completed in a few days, then you may need to contact moderator.  

Hammad
Good Citizen / Bon Citoyen

Re: Port In

Oh thanks. I got a bit worried because I read two hours somewhere while activating. I'll see out the next two days and update.

ddeep91
Town Hero / Héro de la Ville

Re: Port In


@Hammad wrote:

I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming is blocked. Friends said they receive the same message what used to play out when the number was parked.

 

I tried contacting NumberBarn, no response yet. Should I just deactivate my number from there or let them release it or is this a problem with Public Mobile?


 

@Hammad 

Thats weird usualy you do have to provide  some info of old provider for porting to be switched.

If you just switched then its still in proccess. If you have an extra phone. You can put your old providers simcard in it until the porting is complete. You will be able to receive calls on the old providers phone number still. 

 

If it has been few days since you switched over then you will need to submit a ticket for the mod team as port switch could be stuck.

 

If thats the case 

Click "?" At the bottom right of your and you can submit a ticket that way to complete your port rquest.

 

Cheers

Luddite
Oracle

Re: Port In

@Hammad The port-in page does have a field to enter your account number.  If you did not include any account info other than your phone number, I suggest you submit a ticket and provide the info suggested in Numberbarn's video:

https://youtu.be/jVWjkvA9hkc


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Hammad
Good Citizen / Bon Citoyen

Re: Port In

Hey, thanks for your concern and advice. I didn't know about the '?' thing, thanks for letting me know that as well.

darlicious
Mayor / Maire

Re: Port In

@Hammad  Take @Luddite advice and contact the moderators as you may get a porting failure if all of the correct info has not been supplied. Did you take a temporary number to activate? And port in later?

      To contact the moderators click on the (?) At the bottom right corner of the screen to submit a ticket via simon explaining your issue. Type account specific issue and then type human. Follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of the screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times.

      If you don't have a temporary number you may want the moderators to assign you one while you wait for your port completion. Good luck!

Hammad
Good Citizen / Bon Citoyen

Re: Port In

Thanks. I'll try that.

Hammad
Good Citizen / Bon Citoyen

Re: Port In

@darlicious ok thanks. I'll do that.

Hammad
Good Citizen / Bon Citoyen

Re: Port In

So, I sent NumberBarn a query too. They replied saying they haven't received any request for Port out, SMH. I raised a ticket here, no moderator have responded to me yet, is there any way to reach out quickly?

 

 

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