Port In Problem

[Pur3aznboi]

I went to the store to port in my number but the online activation keeps failing so the rep called support and they finished the activation I have service on my phone but cannot make or receive calls or text message but the LTE signal keeps flickering on and off 

[computergeek541]

This doesn't seem to be a payment issue, so I've moved this thread for Paying For Your Service to Getting Started.

[Pur3aznboi]

@geopublic thanks I will do that! 

[geopublic]

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@Pur3aznboi wrote:

@geopublic I've tested it and it's the same issue 

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@Pur3aznboi  Ok, best to wait for a response from the moderator.

[Pur3aznboi]

@geopublic I've tested it and it's the same issue 

[Pur3aznboi]

Sure I'll give them a message 

[GinYVR · Accepted solution]

@Pur3aznboiIt sounds like it is a hung port where the number is stuck and you need the moderator to reprovision your number (and temporary number) for you again.. you would want to contact the Moderator team via this link. Expect to hear back from them up to 48 hours.

[geopublic]

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@Pur3aznboi wrote:

I have the Huawei mate 20 pro 

@Pur3aznboi  can you test the sim card in another phone to eliminate the possiblity of a phone issue?

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[Pur3aznboi]

I have the Huawei mate 20 pro 

[Pur3aznboi]

Tried that and tried calling my number but it says it's not in service as well they issued a temporary number but when I call it it just hangs up right away 

[Pur3aznboi]

Apn is already set up 

[mojorising]

What type of phone do you have? Have you setup the APN settings?

https://apn-canada.gishan.net/en

[bravo_md]

Shut down phone , remove sim.   replace sim then restart your phone.   try that.