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Felicia2_pynn
Good Citizen / Bon Citoyen

I’m confused why my plan cost almost 60$ this month?

and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

6 REPLIES 6

srlawren
Retired Oracle / Oracle Retraité

@kav2001c wrote:

@Felicia2_pynn 

Unless you changed plans the $60 would have been the same every month

Public does not change your plan, you would have needed to

 


@kav2001c to nitpick a little:  "every 30 days", not "every month".  


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kav2001c
Mayor / Maire

@Felicia2_pynn 

Unless you changed plans the $60 would have been the same every month

Public does not change your plan, you would have needed to

 

As others have mentioned nowhere near enough info in your post to assist yet

 


@Felicia2_pynn wrote:

I’m confused why my plan cost almost 60$ this month?

and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!


 

Alex888
Mayor / Maire
@Felicia2_pynn You don't have to pick a plan to renew every month. Did you do a plan change on your renewal date?

Anonymous
Not applicable

@popping wrote:

@Felicia2_pynn wrote:

I’m confused why my plan cost almost 60$ this month?

and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!


What plan do you have?

Please post a screen shot of your payment history without your personal information.  We will take a look what had happended.


And your overview page too for good measure. And also without your personal information. But all we can do is make suggestions and observations.

popping
Retired Oracle / Oracle Retraité

@Felicia2_pynn wrote:

I’m confused why my plan cost almost 60$ this month?

and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!


What plan do you have?

Please post a screen shot of your payment history without your personal information.  We will take a look what had happended.

hairbag1
Mayor / Maire

Which plan did you have last month ? Which add-on are you referring to ?

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