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Plan error

Coryest
Good Citizen / Bon Citoyen

I paid my plan and it's not allowing me to use my talk phone today, i need my phone to work.

3 REPLIES 3

Dylan3
Great Citizen / Super Citoyen

Try waiting for a little because it takes a few hours for your plan to renew

 

If it still doesnt renew or work after a day then try contacting the moderator team and they can help you out

Anonymous
Not applicable

@Coryest wrote:

I paid my plan and it's not allowing me to use my talk phone today, i need my phone to work.


If you have the Reactivate button upper right then click that.

Two other things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add another $1 into your account and restart the phone.

 

 @GinYVR: mod Oana posted recently...maybe wait times are down these days

GinYVR
Mayor / Maire

@CoryestWhat does your selfserve page say? Is your plan is active? etc?

 

Just note in general if you need moderator assistance the turn around time is often 48+ hours. For business use I highly recommend moving a tier which offers 24/7 phone support eg Koodo Postpaid or Telus.

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