Picture texting queued for sending

[Karyathena]

Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.

i am a new customer so just discovered this, I am using the same phone and it has always sent and received photos. Oddly I can still receive picture texts but cannot send them. I have triple checked apn settings.

Help!

its a Sony Xperia phone.

[popping]

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@Karyathena wrote:

Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.

i am a new customer so just discovered this, I am using the same phone and it has always sent and received photos. Oddly I can still receive picture texts but cannot send them. I have triple checked apn settings.

Help!

its a Sony Xperia phone.

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Is your data working?

Sending picture MMS need data.

Enable data.  Restart your phone and let the PM SIM card to setup your APN automatically.

Test sending picture MMS again and report result.

[Dunkman]

@Karyathena 

Is your data working properly?  Data turned on? Need data to be working properly for picture messaging/MMS texts.

[Karyathena]

Yes, thanks did all that, sent a help ticket in, just frustrated. Why can I receive pictures but not send them? APN settings look right, I’m not sure how a help ticket will help.

what else can they do?

[Karyathena]

Yes, thanks did that, sent a help ticket in, just frustrated. Why can I receive pictures but not send them? APN settings look right, I’m not sure how a help ticket will help.

what else can they do?

[Dunkman]

@Karyathena 

You could try PM SIM card in another phone to see whether it is a hardware issues versus PM service issue.  If PM issue, need to wait for moderator help.  

Other things to try:

1. Network reset

2. Reboot phone

3.  Toggle airplane mode on/then off.  

4. Stolen/lost phone trick.  Seems to reset your SIM/plan

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

[Korth]

If your Plan has Limited Texts then you might have simply used them all up? Login to your Self-Serve to confirm.

Stalled picture attachments are sometimes lost in transit forever - or they can sometimes randomly arrive long, long afterwards. Try re-sending them once you've confirmed your APN settings are good, your phone is actually connected to Data service (the little "3G" or "4G" or whatever icon is shown), and your service account has some Text provision available. 

[Karyathena]

My plan has unlimited international text and picture messaging but doesn’t say anything about Canada, I presumed it’s good for Canada. Like I said I can receive photos but not send them.

Apn sett8ngs and data look correct.

[Karyathena]

Trying all of these, last one is stolen phone

fingers crossed!

[Dunkman]

@Karyathena 

Double check the APN settings.  Needs to match exactly.

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F