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Good Citizen / Bon Citoyen

Phone wont activate

So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres nothing I can do besides buying another sim and more minutes which I dont want to do because I already set up my account and I just want my phone to work. I'm very discouraged because I've heard good things about this company and it's not fair. I've tried everything. I've looked through all the forums. I've messed with the apns and selecting public mobile as my carrier and it still says it's not accepted. My phone is unlocked. I'm very discouraged 

Great Citizen / Super Citoyen

Re: Phone wont activate

@Sommer Check your APN settings on your phone to match:

https://apn-canada.gishan.net/en/apn/public-mobile

 

If all else fails, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

 

Best of luck!

Good Citizen / Bon Citoyen

Re: Phone wont activate

Yeah I've already done both of those things. I'm just very discouraged 

Great Citizen / Super Citoyen

Re: Phone wont activate

@Sommer If you have not already, check Your Phone's Compatibility with PublicMobile's network using the following link.

Goto Step 1 on the webpage and under the "Start Checking" section:

  • Select your Phone Brand
  • Select your Phone Model
  • Click the "Check" button to see if your specific phone is compatible with PublicMobile's network.
Good Citizen / Bon Citoyen

Re: Phone wont activate

It is. Checked before I bought it. It's a Samsung galaxy a5

Mayor / Maire

Re: Phone wont activate

@Sommer 

What phone are you using?

Is your phone unlocked?

Did you activate your PM plan at Walmart?

 

Login to your self serve account.

Is your account status active?

Mayor / Maire

Re: Phone wont activate


@Sommer wrote:

So recently I bought a sim card and phone minutes and I set it all up. Now I got an email after setting it up 3 days ago saying my phone is activated but my sim card only says emergency calls only. I went to walmart for help and they told me theres nothing I can do besides buying another sim and more minutes which I dont want to do because I already set up my account and I just want my phone to work. I'm very discouraged because I've heard good things about this company and it's not fair. I've tried everything. I've looked through all the forums. I've messed with the apns and selecting public mobile as my carrier and it still says it's not accepted. My phone is unlocked. I'm very discouraged 


@Sommer  Are you sure the PM sim card is in the phone? Does your phone support two sims?

Good Citizen / Bon Citoyen

Re: Phone wont activate

Samsung galaxy a5 

I got an email saying my account was active, now I cant use that email to log in because it says its invalid. 

And no, walmart was useless wouldn't even help me

Good Citizen / Bon Citoyen

Re: Phone wont activate

I have the PM sim in the phone right now. My phone is unlocked 

Mayor / Maire

Re: Phone wont activate

Check your self serve account to make sure it is active.  If you have another phone then try putting the sim to see if you get service.