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Great Neighbour / Super Voisin

Phone number not working after porting.

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 

Mayor / Maire

Re: Phone number not working after porting.


@PeterA wrote:

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 


Did incoming calls work on Public Mobile? If they did, port was finished.  If not, it failed.

 

If it failed, check if old carrier is still working.

Oracle

Re: Phone number not working after porting.


@PeterA wrote:

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 


@Moderator_Team  you guys seem to be very active in the community, can this member get some help as they aren't getting a response on the tickets they submitted

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Moderator

Re: Phone number not working after porting.

Hello, @PeterA 

 

Lorena from Public Mobile here. In order to get help for your situation, please check with SIMon, by clicking on this link --> SIMon  <--

 

Take care, 

 

Lorena

Public Mobile Moderator Team

Great Neighbour / Super Voisin

Re: Phone number not working after porting.

Thank you. I am working with a moderator now. 

Model Citizen / Citoyen Modèle

Re: Phone number not working after porting.

Contact a moderator for any complicated issue by clicking ? Sorry the issue has dragged on this long. Hope it's resolved soon.