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Phone number not working after porting.

PeterA
Good Citizen / Bon Citoyen

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 

5 REPLIES 5

PAULRANG18
Deputy Mayor / Adjoint au Maire

Contact a moderator for any complicated issue by clicking ? Sorry the issue has dragged on this long. Hope it's resolved soon.

PeterA
Good Citizen / Bon Citoyen

Thank you. I am working with a moderator now. 

CS_Agent
Customer Support Agent

Hello, @PeterA 

 

Lorena from Public Mobile here. In order to get help for your situation, please check with SIMon, by clicking on this link --> SIMon  <--

 

Take care, 

 

Lorena

Public Mobile Moderator Team

ShawnC13
Oracle
Oracle

@PeterA wrote:

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 


@CS_Agent  you guys seem to be very active in the community, can this member get some help as they aren't getting a response on the tickets they submitted

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

cavemantoronto
Mayor / Maire

@PeterA wrote:

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator. 

Thank you. 

 


Did incoming calls work on Public Mobile? If they did, port was finished.  If not, it failed.

 

If it failed, check if old carrier is still working.

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