Phone number never ported over

[Christopherbell]

Just signed up with public and when porting my phone number the text i needed to reply to confirm timed out.

Called the previous provider and they need public to re send a request to port the number over. How might i be able to request a port again

Thank you

[SamieeeD]

I think you can open a ticket and contact a moderator using the following link:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[computergeek541]

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@SamieeeD wrote:

You should call Public Mobile directly and explain this situation as ultimately they will have to do it for you.

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@SamieeeD 

There isn't any way to call Public Mobile customer service. There is a Telus porting team, but Public Mobile advertises all supoort as being provided online.

[SamieeeD]

You should call Public Mobile directly and explain this situation as ultimately they will have to do it for you.

[esjliv · Accepted solution]

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@Christopherbell wrote:

Just signed up with public and when porting my phone number the text i needed to reply to confirm timed out.

Called the previous provider and they need public to re send a request to port the number over. How might i be able to request a port again

Thank you

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@Christopherbell 

Removed porting phone number and sent via private message.

Welcome!