@Karlee, first of all you are doing great so far. Most people who get frustrated just give up entirely. Keep with us for a few more seconds, and we will push you through the finish line.
You mentioned after logging in, you see that your account is suspended. It may appear something like this:
As you can see in my screenshot my plan expired. As long as you know that your autopay has been working for you, go ahead and click on the reactivate plan.
Speaking from past experiences, my autopay from my credit card has never worked well for me, so instead, I manually add funds into my account. Autopay looks at your available funds then your credit card. Granted, this can be a weird thing on my part or set-up, I am okay with that. Maybe, you have the same issue. If that's the case, I believe @gblackma may have explained on how to add funds to your account.
Let me know, what else you need. More than happy to help. Be safe!
@Karlee it failed Public mobile is prepaid not postpaid. you pay in the beginning of the month for your services.
if you want to reactivate her account you need to add available funds then click the reactivate button
if I am wrong you can contact customer support here choose the second option
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
make sure to check your inbox(top right corner envelope icon) periodically, for a message
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST
@Karlee try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add $2 through One Time Payment to your account and restart your phone .
If these tricks don't work contact a moderator and ask them to reset your service. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
