Phone not registered

[Canadateam19]

Hel

im wondering why phone is not registered on network

what is the issue.

please help

[hairbag1]

You'll have to get a new sim and start over again. Your old account looks like it's been closed for good.

[Lieux · Accepted solution]

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@Canadateam19 wrote:

I think they cancelled it already ..

every time i dial *611 it say my phone is not registered on networh

so what shoul i do

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Buy a new sim card and activate a new account is the only solution...choose a new phone number ..

[Canadateam19]

I think they cancelled it already ..

every time i dial *611 it say my phone is not registered on networh

so what shoul i do

[popping]

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@Canadateam19 wrote:

This number was purchase last march 2019 and from that time I didn't load it 

and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?

pls help

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When did you activate your PM plan in March 2019?

Let say, March 2.  I assume that you did not have autopay, your plan will be suspended on April 1, your first renewal date.  90 days after suspension(June 30), your account will be cancelled as @Lieux pointed out.

[GinYVR]

@Canadateam19How long was the plan from March 2019? 3 months? 1 month? IF it is 3 months you can see reload credits. Do you have a selfserve account etc?

[Lieux]

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@Canadateam19 wrote:

This number was purchase last march 2019 and from that time I didn't load it 

and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?

pls help

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More than 90 days you will need a new sim card and new number and new account with a different email...

[Canadateam19]

This number was purchase last march 2019 and from that time I didn't load it 

and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?

pls help

[Lieux]

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@Canadateam19 wrote:

Hel

im wondering why phone is not registered on network

what is the issue.

please help

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If you see NO SERVICE on your phone check if your phone is unlocked and the compatibility of your phone  here...https://www.publicmobile.ca/en/on/get-started

[popping]

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@Canadateam19 wrote:

Hel

im wondering why phone is not registered on network

what is the issue.

please help

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Which phone are you using?

Is your phone unlocked?

Is your account status active?

Is "Public Mobile" showing on your notification bar at top of your phone?

[GinYVR]

@Canadateam19 Can you provide us with more details? Is this a new account? old account? new phone? old phone? What kind of phone is it? etc?