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Great Neighbour / Super Voisin

Payment issue

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

Great Citizen / Super Citoyen

Re: Payment issue

@varshalshah

What you posted doesnt really make sense.   Try again..and explain properly

Town Hero / Héro de la Ville

Re: Payment issue


@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back


PM plan is prepaid plan.  There is no refund on prepaid plan in Canada. The unused portion of your $30 plan will not be refunded because you did not schedule your $10 plan change until next renewal date.

 

You may send a private message to moderator to get bill credit.  But there is no guarantee that you will get your bill credit.  Good luck.

Model Citizen / Citoyen Modèle

Re: Payment issue


@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back


Screenshot your history (Log into Self-Serve => Payment => Transaction History).

Oracle

Re: Payment issue

$30 x 2 doesn't go into $40.  It is quite impossible to be charged twice. 

Great Citizen / Super Citoyen

Re: Payment issue

this is very vague, u gotta show some screenshots here and explain what ur seeing.