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Payment issue

varshalshah
Great Neighbour / Super Voisin

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

4 REPLIES 4

will13am
Oracle
Oracle

$30 x 2 doesn't go into $40.  It is quite impossible to be charged twice. 

austinhuang
Town Hero / Héro de la Ville

@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back


Screenshot your history (Log into Self-Serve => Payment => Transaction History).

popping
Retired Oracle / Oracle Retraité

@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back


PM plan is prepaid plan.  There is no refund on prepaid plan in Canada. The unused portion of your $30 plan will not be refunded because you did not schedule your $10 plan change until next renewal date.

 

You may send a private message to moderator to get bill credit.  But there is no guarantee that you will get your bill credit.  Good luck.

Carld123
Deputy Mayor / Adjoint au Maire

@varshalshah

What you posted doesnt really make sense.   Try again..and explain properly

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