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Good Citizen / Bon Citoyen

Re: Payment date changed by 2 weeks. Why?

I got a text saying the same thing... I did not change my account for 2 months... I am also waiting for a reply as to why they want to take payment out of my account on April the 11 when it is suppose to come out April the 29

Good Citizen / Bon Citoyen

Re: Billing

I got the same thing ?

Good Citizen / Bon Citoyen

Re: Conflicting Renewal dates

Seems like a lot of people getting this text notice 

Great Neighbour / Super Voisin

Re: Billing

I got the same text. I did change my plan from the 500 mb to the 500mb + 500mb bonis but I made sure that it was to be on my renewal date. My web page still said that I will be charged at the end of April. Now I do not know when I will get charged.

Deputy Mayor / Adjoint au Maire

Re: Billing

Same issue over here with a friend's account, screenshots below.... Waiting to see confirmation that this is a system error.signal-2019-04-08-122043.jpg




Town Hero / Héro de la Ville

Re: Payment Date - Confusion

There were other posts indicate the same issues. The message were sent by error maybe, if you still have concerns, you can contact MOD. 

Model Citizen / Citoyen Modèle

Re: Payment Date - Confusion

Quite a few people are also receiving the same message.  Your bill is every 30 days, so April 11 sounds a bit early if you usually pay around the 23rd.  Check your account information online, it should confirm your next statement.

Good Citizen / Bon Citoyen

Re: Payment Date - Confusion

Verified my account and the overview page dispalys 2 different payment due date.
Is this a glitch ?
If not, request assistance on interpreting it.



Re: Payment Date - Confusion

Looks like a system wide glitch. I have reported this issue to the PM team.

I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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