Partial Activation and SIM card now invalid

[Zissou]

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

[gblackma]

@Zissou 

Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe. 

[darlicious]

@Zissou  Dont forget to enter your referral code!

[Nanqui]

you have to wait a bit and re-enter the SIM card number. I got the same message when I joined public mobile. Good Luck!

[geopublic]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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@Zissou  Try inserting the card into the device. Does it connect to Public's network? If yes, try accessing your selfserve account. If you can't access it then click here to register your selfserve account.

If none of the above work then you need to submit a ticket to PM for help. 

[popping]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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If you have not reach the payment step, your SIM card was not activated yet.  Wait for an hour for PM server to remove your SIM card from your previous activation session and try your activation again.  You can also put you SIM card in your phone to determine whether it locks to "Public Mobile" network.

Welcome to PM.

[Naepalm]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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You may need to try and wait a few hours and try again, you may have been locked out. 

[ddeep91]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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 Hi @Zissou ,

If the activation did not go through the Simcard gets  Locked for 50 minutes. You will have to retry to activate it after an hour I would suggest. Make sure you clear your browsing history/clear cache. Also to try with from an incognito browser/google-chrome before you try again.

Make sure you do not use the SAME email address for your sister's account.
Each account must use a different email address.

Wait the 50 mins out and you should have no problem activating it.

Cheers

[Staliger]

@Zissou The session time was finished. Wait for 1 or better 2 hours and try again.

[will13am]

@Zissou , did you get to the payment step?  If payment was taken, then you need to seek moderator team assistance to address the incomplete activation.  If payment was not taken, then the SIM card is session locked for about one hour.  Wait it out, clear browser cache and give it another try.  Good luck.  

[Anonymous]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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Check to see if you paid for it. Check to see if the SIM works now anyway.

If neither then wait about an hour and try again.

The email needs to be a new unique address just in case you're trying one that has already been used here.

[JoyLuck]

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@Zissou wrote:

I tried to set up a plan and activate a SIM for my sister and it didn't go through and now it says the sim number isn't available and the email can't be used.  Can I get this undone?

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Contact a moderator for assistance:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time