Out of Service it seems

[Ruqaiah]

When others call me my phone dosen't seem to connect. What might the problem be?

[Lieux]

And don’t forget that the 10$ plan has just 50 minutes outgoing AND incoming calls .

[Ruqaiah]

Thank you.

[mimmo]

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@Ruqaiah wrote:

Please advise of how did I receive a balance of 12.00 on my account, am puzzled.

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Show a screenshot of payment history. 

Most likley reward for autopay and refer a friend 10$ credit. But these are guesses

[Ruqaiah]

Please advise of how did I receive a balance of 12.00 on my account, am puzzled.

[Ruqaiah]

Thanking you for the solution. Greatly appreciate your efforts in helping me.

[Ruqaiah]

Can't see the section for the minutes used.

[Anonymous · Accepted solution]

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@Ruqaiah wrote:

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Right. So NOT seeing your minutes there says you're out of minutes.

You can ask the moderators to renew early. Or you can immediate plan change to a more expensive plan.

Or the best option is to buy the $8 200 minute add-on to hold you over until your next renewal. You already have $12 for that.

[Ruqaiah]

Edit by mimmo: removed image as contained account number

[Anonymous]

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@Ruqaiah wrote:

Hi, I have enrolled towards this plan, after looking through my account it is still active. Please suggest if a solution is available.

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If you're saying the $10 plan then do you see the feature items lower down in your overview page?

One line about texting and another about minutes.

[mimmo]

Can you post a screenshot of your Self-serve page? Specifically the addon section. 

[Ruqaiah]

Hi, I have enrolled towards this plan, after looking through my account it is still active. Please suggest if a solution is available.

[Dunkman]

@Ruqaiah 

By chance, do you have the $10, 50 minutes.50 text plan?  If you do have this plan, your minutes might have been used up.  

Check your account status.  Active or suspended?  When is your next payment date?

[Anonymous]

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@Ruqaiah wrote:

Hi,

My phone is connected, unfortunately I can't seem to make or receive calls. Furthermore tried restarting my iphone but the results are the same.

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Did you just port a number over?

Or have you been here a while?

[Ruqaiah]

Hi,

My phone is connected, unfortunately I can't seem to make or receive calls. Furthermore tried restarting my iphone but the results are the same.

[Murco]

@Ruqaiah  Is your phone showing connected? Are you able to place a call?  Did you try and restart your phone?