06-04-2020 08:52 PM - edited 01-05-2022 11:01 AM
Hi all. I transferred my daughters number from Fido months ago. Here number had belonged to someone else before( I’m assuming with Fido). She was getting calls from people looking for this person. We haven’t had any issues with her outgoing call display until recently. She had called her grandmother and the other persons name was coming up on grandma’s call display instead of hers??
06-06-2020 01:09 PM
As previously mentioned, it's most likely because of a "helper app" installed on their phone which is getting the name from some online database.
Some of these apps are called Smart Call, TrueCaller, maybe you can ask if they have something like those installed on their phone.
The "wrong name" was probably a former user of the number from before it was even in use by your daughter at Fido, but because Fido gratuitously transmits the name along with the number for outgoing caller ID, most likely the "helper apps" did not try to fill it in.
Now that the number has been transferred to Public Mobile, and only the number is transmitted, the "helper apps" are now looking the number against (outdated) Internet databases.
Here's a link to a previous topic about this, and some links to get 'delisted':
06-04-2020 09:29 PM
@Dad-V , Rogers/Fido do offer name display with their service. Public Mobile only provides a phone number. The phone software will associate incoming numbers to names in the contact list. As for numbers being previously owned by others, that is pretty much the case with old area codes. Unused numbers are usually furloughed for a be before reissue.
06-04-2020 09:07 PM
@Dad-V this isn't coming from PM. They only display the number. Try this to disable Caller ID for all your outgoing calls:
iPhone
Android (based on Samsung Galaxy S6 and S7)
Hope this helps. Welcome to the community. Stay safe.
06-04-2020 08:58 PM
This likely means that your mother/mother-in-law either has software on the phone that checks an internet database for name information, or that Fido has mistakenly tried to re-issue your daughter's phone number. Public Mobile doesn't send name information for outgoing calls.