Ordered a sim card on November 7th and it's still not here!

[monster5000]

Hi!

So I ordered a sim card for my brother on Novemeber 7th and I got an email saying it shipped on the 9th. And yet, I still don't have it yet.

I've ordered 3 other sim cards, and none have taking this long, so I'm not sure what's going on.

I ordered it early just to get him on the promo 4gb for $40 plan, and I hope that's still possible.

Here's the order number if it helps: ORDER 90333

Thanks for your help!

[monster5000]

Is there any way I can get a mod to look into this and get a definite response. It's almost been a month since I've ordered the sim card, and I've still got no answer. 

@Shazia_K

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time-...

[monster5000]

I really want a mod to see this though, just so I have a definitive answer. 

[monster5000]

Do you mind linking me to that post please? 

[MoreYummy]

@monster5000 It should not take that long, unless you are living at hard to reach place.. 😄  

Normally need to contact PM 's mod about it, but they are too busy.  Just order it again, they will honor them given they have your order way before the deadline.  It is posted in the forum about it.

[mimmo]

 Probably best to just order a new sim card and pay the extra 5$. use the old order number to get the promo. and then ask PM to send you a new sim /or refund when they have sorted out the backlog.  if the sim actually arrives the use that as a spare or to sell/give to someone you give a referal to.  

[makkahn28]

Hi. The recent Promo PM launched a few weeks ago was extremely popular, and with it brought a huge amount of issues that PM did NOT anticipate and now having to deal with the back log of ppl requesting help, they're digging through, may take time, rest assured, PM Mods have NOT forgotten U in the Queue,

Please be patient