12-22-2020 03:36 PM - edited 01-05-2022 04:34 PM
Hi All,
Ordered Sim CARD on the 9th of Dec and still didn't got it, I see no phone # or a customer support option . not sure what to do as it says upto 7 days and already few weeks past.
Thanks
Solved! Go to Solution.
12-24-2020 01:48 PM
hi there is live chat on activation page
12-24-2020 12:19 PM
If you want to sign up before dec 31 for the bonuses. You can get a sim card on amazon for $5 now. It's sold by Public Mobile. If you have prime you will be pretty much guaranteed to get it before the end of the year.
12-22-2020 06:03 PM
@Kalman This company seems reliable for discounted sim cards and vouchers.
https://canadiancellsupplies.com/products/public-sim-card?variant=31239577829465
12-22-2020 05:34 PM
@Kalman I'm sure you hope to activate before year end to get the More is Merry freebies. If you cannot get out to pick up a SIM send me a private message and we can explore a workaround using my spare SIM.
12-22-2020 05:11 PM
@Kalman wrote:Hi All,
Ordered Sim CARD on the 9th of Dec and still didn't got it, I see no phone # or a customer support option . not sure what to do as it says upto 7 days and already few weeks past.
Thanks
This is one of the most complained issue this month, i guess.
With Xmas, look like PM has been slow sending SIM out.
Try going to Walmart to get one for FREE!!! Walmart will give it out for free and set it up for you. No need to wait. of course, some said their closest Walmart runs out of PM SIMs, too.. Good Luck
12-22-2020 03:50 PM
@Kalman wrote:but just in case it was lost, how can I speak with someone from customer service for getting a new SIM card ? I'm new to the concept of community support and not sure how the community can help beside telling "Don't worry " 🙂
Community members can't help you with issues with the service or the account. You can contact Public Mobile customer service by sending a private message by using this link: Private Messages - Community (publicmobile.ca)
12-22-2020 03:49 PM - edited 12-22-2020 03:51 PM
@Kalman wrote:but just in case it was lost, how can I speak with someone from customer service for getting a new SIM card ? I'm new to the concept of community support and not sure how the community can help beside telling "Don't worry " 🙂
to contact a moderator to help, you can do so by clicking the chat bubble at the lower right corner, to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.
12-22-2020 03:47 PM
but just in case it was lost, how can I speak with someone from customer service for getting a new SIM card ? I'm new to the concept of community support and not sure how the community can help beside telling "Don't worry " 🙂
12-22-2020 03:45 PM - edited 12-22-2020 03:48 PM
@Kalman wrote:Thanks, how can I get please a tracking # or something as it maybe lost . Ordered it in the first week of Dec much before the end of the year load in the post office
As of late, I've found that most of the time, Public Mobile doesn't use a trackable service, but rather uses regular mail. Standard mail isn't trackable.
12-22-2020 03:42 PM
Thanks, how can I get please a tracking # or something as it maybe lost . Ordered it in the first week of Dec much before the end of the year load in the post office
12-22-2020 03:39 PM - edited 12-22-2020 03:40 PM
@Kalman wrote:Ordered Sim CARD on the 9th of Dec and still didn't got it, I see no phone # or a customer support option . not sure what to do as it says upto 7 days and already few weeks past.
While Public Mobile does sometimes use other shiping companies, many SIM card shipment are sent through Canada Post as regular mail. Since about April, Canada Post has had massive delivery delays in some locations, wthin even some local shipments taking a few weeks to arrive. Your SIM card will likely arrive soon.