11-20-2017 01:34 AM - edited 01-04-2022 02:59 PM
I ordered a SIM card on Nov 3, but still have not received it. Does that mean I have to order another one and spend another $11.30?
Solved! Go to Solution.
07-17-2019 12:37 AM
Thanks for the refund.
gdanrai
05-30-2018 11:56 PM
@gdanrai wrote:Hi,
I have ordered SIM card 2 weeks ago and I am still waiting for it to reach me.
My Order # 137220
Please help.
Gopal Rai
Scarborough
In addition to the possibility of getting replacement sim cards shipped to you, you could try to ask for a refund. If you are in a hurry for your sim cards, that would allow you to purchase your sim cards at a store such as Walmart.
05-30-2018 11:54 PM
Hi @gdanrai. If it has been two weeks, it is time to get in touch with the moderators and have them lokk into it. it shouldn;t take that long.
Click here to send the moderator team a private message, explaining your situation. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.
Also, for future reference, you should always start a new topic for a question. This topic is from 2017. Posting to an old topic could result in your question not being noticed, or not getting the attention of everyone here in the community.
05-30-2018 11:50 PM
Hi,
I have ordered SIM card 2 weeks ago and I am still waiting for it to reach me.
My Order # 137220
Please help.
Gopal Rai
Scarborough
11-20-2017 04:13 PM
Ya that is definitely a long time to not get your SIM Card. Did you receive a tracking number via email? If it was sent for delivery you should have gotten a tracking number. If you didn't receive anything then maybe it wasn't sent out yet. Message @CS_Agent and see what they can do. Maybe they can credit you the $11.30 and you can just go to your nearest Wal-Mart (if there's one close enough to you) and buy a SIM card there. Just in case you didn't know Wal-Mart sells Public Mobile SIM Cards now, it's the same price, they don't activate for you though.
11-20-2017 01:58 AM - edited 11-20-2017 01:59 AM