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george9794
Great Neighbour / Super Voisin

Ordered Handset and Sim and no updates

Hi,

 

I ordered a handset and Sim on September 4 but have not received an update.

 

Thank you,

 

George 

hairbag1
Mayor / Maire

Re: Ordered Handset and Sim and no updates

@george9794...give it a couple of weeks for it to arrive.

hTideGnow
Mayor / Maire

Re: Ordered Handset and Sim and no updates

@george9794 it's only one week.  Phone orders usually take 2 weeks.  I would wait another week.

 

If you really worry, open a ticket with Chatbot on the lower right,

 

Start by typing: k Track my order
Click I still haven't received my phone yet
Click Click here to submit a ticket


you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

 

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there

esjliv
Mayor / Maire

Re: Ordered Handset and Sim and no updates

@george9794 

To contact Customer Support Agents you may also reach them by sending them a private message using this link:

Private Message to Public Mobile Customer Support Agents (CSA)

 

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Ordered Handset and Sim and no updates

@george9794 

Contact the PM CSAgent to see if there is a tracking number for the phone.

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