09-11-2021 08:31 PM - edited 01-06-2022 03:29 AM
Hi,
I ordered a handset and Sim on September 4 but have not received an update.
Thank you,
George
09-11-2021 10:17 PM
Contact the PM CSAgent to see if there is a tracking number for the phone.
09-11-2021 09:47 PM
To contact Customer Support Agents you may also reach them by sending them a private message using this link:
Private Message to Public Mobile Customer Support Agents (CSA)
09-11-2021 09:00 PM
@george9794 it's only one week. Phone orders usually take 2 weeks. I would wait another week.
If you really worry, open a ticket with Chatbot on the lower right,
Start by typing: k Track my order
Click I still haven't received my phone yet
Click Click here to submit a ticket
you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,
After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there
09-11-2021 08:33 PM
@george9794...give it a couple of weeks for it to arrive.