01-18-2020 04:20 PM - edited 01-05-2022 09:05 AM
Hey guys
I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.
both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t let me because it’s a same email address.
thanks.
Solved! Go to Solution.
01-18-2020 06:27 PM
@Singhaj Contact PM and ask them to change the email address of one of the accounts.
To speed things up provide your account number old and new email address.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
01-18-2020 05:56 PM
A different email must be used for each active line. This is a common issue within the PM community.
01-18-2020 04:36 PM
@Oneshot wrote:Create a new email (gmail, outllok, etc) for the 2nd phone.
Even more here: https://www.lifewire.com/best-free-email-accounts-1356641
01-18-2020 04:27 PM
Create a new email (gmail, outllok, etc) for the 2nd phone.
01-18-2020 04:22 PM
@Singhaj wrote:Hey guys
I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.
both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t let me because it’s a same email address.
thanks.
Each phone number is a separate account and requires a different email address. You can use alias emails with Gmail if you use that service
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *