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Old phone number

Sidewinder200
Good Citizen / Bon Citoyen

Just joined but wants to keep my old number. How is this done

4 REPLIES 4

mimmo
Retired Oracle / Oracle Retraité

@will13am thanks done. 

 

ShawnC13
Oracle
Oracle

@Sidewinder200 wrote:

Just joined but wants to keep my old number. How is this done


So I am taking it that you created a new account with a new number?.  You will need to login to the self serve and choose change number.  Then you will pick

Transfer a number from a wireless or wireline provider

It will ask for you to enter the number to see if it is avialable

then you will need to provide the account number of your old provider

Check the box that says you are authorized to make changes to this account

Hit Submit button

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *


@mimmo wrote:

Welcome.

 

Loginto self serve click plan and add-ons click change number then enter you old number it does a check then enter account number and name on account exactly as on a bill.

 

Enter an alternate number friends or family click I am surprised and you should be good.

 

If coming from koodo prepaid mods need to get involved.


Might want to correct the auto correction lol.  Authorized not surprised.  

mimmo
Retired Oracle / Oracle Retraité

Welcome.

 

Loginto self serve click plan and add-ons click change number then enter you old number it does a check then enter account number and name on account exactly as on a bill.

 

Enter an alternate number friends or family click I am authorized and you should be good.

 

If coming from koodo prepaid mods need to get involved.

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