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Old account stolen money

crystalholtby78
Great Citizen / Super Citoyen

I want this money back

crystalholtby78
Great Citizen / Super Citoyen
Re: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018System issue/ Problème du système$10.00 $30.00
Jun 3, 20186GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G $40.00$20.00
Jun 3, 2018Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$60.00
Jun 3, 2018Unlimited International Text/Messagerie texte à l'International $10.00$90.00
Jun 3, 201830-day pass/Passe de 30 jours $10.00$100.00
Jun 3, 20183 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $110.00
Jun 3, 2018System issue/ Problème du système$75.00 $75.00
8 REPLIES 8

crystalholtby78
Great Citizen / Super Citoyen

Just message him 

Hi

Could you please start at the beginning with your issue, if needed divide the message into parts.

Thanks

will13am
Oracle
Oracle

@crystalholtby78 , bringing this up in the public forum is not going to further your cause unfortunately.  We are just a bunch of ordinary customers like you.  We can't make any decision or influence them as far as refunds go.  If the moderator team cannot accommdate your wishes, perhaps you can reach out to Alan_K via private message and see what he can do for you.  Good luck.  

crystalholtby78
Great Citizen / Super Citoyen

They told me to active a new account and I did this year and now they refused to give my money back 

Psygineer
Deputy Mayor / Adjoint au Maire

@crystalholtby78 wrote:

I want this money back

crystalholtby78
Great Citizen / Super Citoyen
Re: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018System issue/ Problème du système$10.00 $30.00
Jun 3, 20186GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G $40.00$20.00
Jun 3, 2018Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$60.00
Jun 3, 2018Unlimited International Text/Messagerie texte à l'International $10.00$90.00
Jun 3, 201830-day pass/Passe de 30 jours $10.00$100.00
Jun 3, 20183 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.$35.00 $110.00
Jun 3, 2018System issue/ Problème du système$75.00 $75.00

That's from over a year ago. It also looks like they gave you $75 back as well as a $35 discount for the bundle to bring it down to the advertised price.

crystalholtby78
Great Citizen / Super Citoyen

I have all last year 

totalUser
Mayor / Maire

What plan are you on and over which period?

You were credited 120 and from there charged 90 so you still have 30 credit.

Can you extend the history to see if there is more?

hairbag1
Mayor / Maire

For your account related questions, you'll need to contact a moderator. Click the ? in lower roght side of page to start that process.

Need Help? Let's chat.