My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers.
Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?
Its asking for SIM number and not your phone's serial number. Sim number should be on the card or back of the sim.
I am not a mod. Do not send me private message with your personal info.
New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.
what exatly are you trying to do?
if porting you oly need your old account number your old accout name exatly as is and your old phone number.
activating a sim card you need teh sim card number of teh new sim, you then can pop the sim into any unlocked phone or a telus or Koodo phone that takes a sim card.
I had this same problem. The online form says you online need to fill out one of the fields, so either your old account number (phone number) OR the serial number.