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Great Neighbour / Super Voisin

Old Device Serial number is letters...

My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers. 

Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?

Oracle

Re: Old Device Serial number is letters...

Its asking for SIM number and not your phone's serial number. Sim number should be on the card or back of the sim. 

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Oracle

Re: Old Device Serial number is letters...

what exatly are you trying to do?

 

if porting you oly need your old account number your old accout name exatly as is and your old phone number.

 

activating a sim  card you need teh sim card number of teh new sim, you then can pop the sim into any unlocked phone or a telus or Koodo phone that takes a sim card.

 

 

Mayor / Maire

Re: Old Device Serial number is letters...

@bobbyjeejohanna

Activating sim doesn't required anything from phone you only need a unlocked phone or locked to telus or koodo
Here's a link follow that all details are there
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Started-With-Public-Mobile/t...
** I am not a Mod, please do not include any private info in a private message to me.**
Model Citizen / Citoyen Modèle

Re: Old Device Serial number is letters...

Input the numbers on your sim card in that box. 16 digits I think.
Mayor / Maire

Re: Old Device Serial number is letters...

Try looking for ESN instead of serial number.

Better yet: omit it and use the account number from your previous provider instead.

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Good Citizen / Bon Citoyen

Re: Old Device Serial number is letters...

I had this same problem. The online form says you online need to fill out one of the fields, so either your old account number (phone number) OR the serial number.