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S--S
Mayor / Maire

Re: Number transfers

@TessieBoo 

open all link i send to in my OP and read them all, they say this,

  • The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. You may experience mixed service during this process until the transfer is complete. When your number transfer is complete, you will receive a confirmation text message.
  • If you don’t want to wait, you can select a new number when activating, and transfer your old number later.
  • If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact our Customer Support Agents. Since you’re new to Public Mobile, this will be a 2-step process:
    • First, create a Community account here by selecting ‘Sign In’, then ‘New User? Register here.”
    • Then, start a conversation with our virtual assistant, SIMon to submit a ticket to our Customer Support Agents by clicking here link.
TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

@esjliv 

Thank you so much for the information!  I will make sure I don’t cancel her home phone until I know that her cell is working properly.

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

Hi again community....

Ok..............Cogeco disconnected mom's phone this morning.  I've been waiting for an email or text, but so far, nothing yet.  I think they may have texted the information to mom's cell, but I can't retrieve it because the account hasn't been activated yet.  Why do I think this?  Because after her phone went dead, somehow or other they called and it was some kind of a recorded message from Cogeco, and she didn't understand anything about the call.  Soooo, can anyone advise me what I should do now?  Thank you!

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

Just got off the phone with COGECO......they tell me that the number has been ported, and it's now up to Public Mobile.  

z10user4
Mayor / Maire

Re: Number transfers

 @TessieBoo : Have you now restarted the phone again? Or tested it? Possibly even just airplane mode toggle.

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

Thank you....will try restarting the phone now.

 

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

Turned phone off, and restarted it....tried calling someone and got a message saying that the mobile network is not available.

 

z10user4
Mayor / Maire

Re: Number transfers

 @TessieBoo : Did anything work before the port finished? Does the account show as active in the self-serve?

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

@z10user4   

No, nothing was working before.  I don't even know if the port finished because I was expecting an e mail or something from COGECO to confirm the porting of the number, and I didn't receive anything from them.  The fellow said that everything had been sent to Public Mobile, and it was up to them to finish the porting.

TessieBoo
Great Citizen / Super Citoyen

Re: Number transfers

Yes, the account shows "Active"

 

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