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Cahmeruns
Great Neighbour / Super Voisin

Number on account is different than the one on SIM

Hi all; first time posting, so may have missed some rules.

 

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

 

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

 

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

 

Thanks all!

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Accepted Solutions
cavemantoronto
Mayor / Maire

Re: Number on account is different than the one on SIM


@Cahmeruns wrote:

Hi all; first time posting, so may have missed some rules.

 

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

 

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

 

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

 

Thanks all!


If all works, ignore it. There could just be a delay in online account updating.

View solution in original post


All Replies
ChuckYeah
Mayor / Maire

Re: Number on account is different than the one on SIM

Have you had any incoming texts or calls, yet? That is a sure sign that your port has completed.

chelsealzl
Great Citizen / Super Citoyen

Re: Number on account is different than the one on SIM

It may just not have showed up there yet but it should eventually. If you are texting/calling with the right number now it shouldn't be an issue!

cavemantoronto
Mayor / Maire

Re: Number on account is different than the one on SIM


@Cahmeruns wrote:

Hi all; first time posting, so may have missed some rules.

 

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

 

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

 

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

 

Thanks all!


If all works, ignore it. There could just be a delay in online account updating.

View solution in original post

popping
Oracle

Re: Number on account is different than the one on SIM


@cavemantoronto wrote:

@Cahmeruns wrote:

Hi all; first time posting, so may have missed some rules.

 

I ported over my old number today, and it seems to be working flawlessly. In my phone's settings, it shows the proper number too.

 

However, in my account on the website, it shows a different one. Maybe the temporary one I had to make before porting my Koodo # over?

 

Anyways, figured I'd ask: is this an issue, or will the ported number display there later? Does it even matter?

 

Thanks all!


If all works, ignore it. There could just be a delay in online account updating.


Same here.  I port my number to PM around noon today.

My phone has the correct number almost right away.

But the self-serve number is still have the old number even I logged out/in a few times.  It is updated now.  We all know that PM self-serve portal is slow.

Cahmeruns
Great Neighbour / Super Voisin

Re: Number on account is different than the one on SIM

It's working now, unnecessary panic I guess!

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