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Number Transfer

DianeMallette
Great Neighbour / Super Voisin

How long does it take for a tarnsfer to complete? Not Koodo or Telus

3 REPLIES 3

HALIMACS
Mayor / Maire

@DianeMallette 

 

If porting a cell number from another provider, be sure to get the account number from the previous provider before beginning the activation process.  See link below on specifics regarding porting & changing a number:

 

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection


@DianeMallette wrote:

How long does it take for a tarnsfer to complete? Not Koodo or Telus


Are you coming from a landline, VoIP, or cell phone company?  While the numbers from cellular carriers generally transfer within a few hours, landlines and VoIP numbers can take a couple of days, sometimes even a week.

JK8
Mayor / Maire

@DianeMallette wrote:

How long does it take for a tarnsfer to complete? Not Koodo or Telus


Usually 2 to 3 hours. Here is the HDI.

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num...

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