Not seeing refer a friend added to my account

[Rob1963]

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

[computergeek541]

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@JK8 wrote:

@Rob1963 

I see these phantom referrals as being a problem for customers who are unaware. They may see referral rewards increase in their account and add just the necessary funds for their renewal when in fact they are short, therefore causing their plan to be suspended. PM needs to fix this bug properly.

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That's true, but there's never a guarantee that any of the real referred customers won't port out. That would have the same effect.

[JK8]

@Rob1963 

I see these phantom referrals as being a problem for customers who are unaware. They may see referral rewards increase in their account and add just the necessary funds for their renewal when in fact they are short, therefore causing their plan to be suspended. PM needs to fix this bug properly.

[popping]

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@Rob1963 wrote:

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

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If you did not actually refer any friend, those refer-a-friend rewards are phantom referrals because of a software bug.  It shows up one day and gone in couple of days.  Easy come and easy go.

[computergeek541]

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@Gunner123 wrote:

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@Rob1963 wrote:

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

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@Rob1963 hi yes me too it's been happening lately gets my hopes up for nothing lol

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This is issue has been around for the longest time. The only difference is how now, Public Mobile has some time type of check in place and the fake referrals get removed the next day.  For whatever reason, this is now happening every day to me, sometimes 4 or 5 fake referrals in one day.

[Rob1963]

No I absolutely may have referred someone, I  put my one year anniversary  out there on social media and was thrilled to see two referrals but so far they are not credited to the account. One was but it was removed two days later. 

[JK8 · Accepted solution]

@Rob1963 

Here is a thread from Friday discussing this.

https://productioncommunity.publicmobile.ca/t5/Rewards/Cha-Ching-text/m-p/617462#M17950

[Staliger]

@Rob1963 yes, it is a bug in a system. You sure that you didn't refer anyone, right?

[Gunner123]

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@Rob1963 wrote:

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

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@Rob1963 hi yes me too it's been happening lately gets my hopes up for nothing lol

[JoyLuck]

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@Rob1963 wrote:

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

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Yes, this has been an ongoing problem with phantom referrals. PM is looking into it.