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Not recived SIM card

acan
Great Neighbour / Super Voisin

I bought a sim card since 15 January but I don't recived yet today 5th of Febrary.

10 REPLIES 10

JK8
Mayor / Maire

@LilyLi wrote:

Me too, I ordered on Feb 13th, and still haven't received anything or heard anything from them yet. And today is Feb 24th already, like wth


It will probably take about 3 weeks for delivery. There are delays:

https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/m-p/649324#M48420

 

You can always pick one up at your local store and keep the one you ordered as a spare:

https://www.publicmobile.ca/en/bc/store-locator

 

 

 

 

LilyLi
Great Neighbour / Super Voisin

Me too, I ordered on Feb 13th, and still haven't received anything or heard anything from them yet. And today is Feb 24th already, like wth

mm80
Town Hero / Héro de la Ville

@charliewilliams wrote:

during covid 19 restrictions . it may take longer to receive parcels.. wait a little longer . it should come


Did the internet freeze? You said that 4 times. 

charliewilliams
Good Citizen / Bon Citoyen

during covid 19 restrictions . it may take longer to receive parcels.. wait a little longer . it should come

charliewilliams
Good Citizen / Bon Citoyen

during Covid 19 restrictions . it may take longer to receive parcels.

charliewilliams
Good Citizen / Bon Citoyen

during covid 19 restrictions . it may take longer to receive parcels.

charliewilliams
Good Citizen / Bon Citoyen

during covid 19 restrictions , it may take longer to receive parcels in the mail 

cbenny13
Good Citizen / Bon Citoyen

Sometimes it takes quite a while! Mine took almost three weeks.

Triguy
Mayor / Maire

It generally takes two to three weeks due to the pandemic.

If you need a sim right away, you could purchase one through a local retailer or if you are in the GTA https://canadiancellsupplies.com offers local pickup.

https://publicmobile.ca/en/bc/store-locator

softech
Oracle
Oracle

Yes, there was the announcement about delay with SIM delivery due to Canada Post.
Courier Delays - Community (publicmobile.ca)


do you need it urgently, consider ordering for Amazon if you have prime membership..

or go to a physical kiosk like Walmart/London Drugs/Loblaws (although we should stay at home as much as possible...)

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