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Great Neighbour / Super Voisin

Not receiving incoming calls or text messages

Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me!

 

thank you

Town Hero / Héro de la Ville

Re: Not receiving incoming calls or text messages

@Abhi33521 

Porting isnt instant...give it a bit of time to complete..

Mayor / Maire

Re: Not receiving incoming calls or text messages


@Abhi33521 wrote:

Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me!

 

thank you


If it's more than 3 hours you can reach the moderator for help with your port here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days.

Great Neighbour / Super Voisin

Re: Not receiving incoming calls or text messages

It’s been 24 hours now.

i ported it yesterday.

 

thanks

Mayor / Maire

Re: Not receiving incoming calls or text messages


@Abhi33521 wrote:

It’s been 24 hours now.

i ported it yesterday.

 

thanks


Definetly too long...ask for help to the moderator. They can fix the port for you. Be patient they will help you.

Good Citizen / Bon Citoyen

Re: Not receiving incoming calls or text messages

Have you tried rebooting your phone?   Sometimes this resets the search for the Public Mobile network.

Re: Not receiving incoming calls or text messages


@Lieux wrote:

@Abhi33521 wrote:

It’s been 24 hours now.

i ported it yesterday.

 

thanks


Definetly too long...ask for help to the moderator. They can fix the port for you. Be patient they will help you.


That's true if the other carrier is a cell phone provider, but if the phone nubmer is coming from a landline or VoIP carrier, thee goal of completion within 2 business days that CWTA states hasn't passed yet.

 

@Abhi33521 , which carrier are you brining the phone number from?

Great Neighbour / Super Voisin

Re: Not receiving incoming calls or text messages

Ice wireless. Its a local YUKON network.

Great Neighbour / Super Voisin

Re: Not receiving incoming calls or text messages

Rebooted the phone 5 times now and still no results.

 

thanks

 

Great Neighbour / Super Voisin

Re: Not receiving incoming calls or text messages

My switch takes almost 24 hours