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Not receiving calls

Zohar
Good Citizen / Bon Citoyen

Hi,

Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. 

I receive a text massage about to complete your requst to move to PM go to PM.ca and click Contact us and complete the SIM & activation !!!

First there is no Contact us on the PM page !

Second I already did complete the SIM and Activation.

Whts going on, was before with PM with no problem.

39 REPLIES 39

Anonymous
Not applicable

@Zohar wrote:

ts still active, they give a week to pay for incomming month.


That's still some thin ice. It would technically be inactive. The week is more of a grace period for billing.

If your previous plan was a post-paid plan then they should be able to pro-rate a refund when you get ported out/closed.

Zohar
Good Citizen / Bon Citoyen

ts still active, they give a week to pay for incomming month.

RossN
Mayor / Maire

@Zohar it could be a day or two for a moderator to contact you, you may loose your number if your old account is not active

Zohar
Good Citizen / Bon Citoyen

Its supose to end today did not pay. I use to pay month to month basic

Zohar
Good Citizen / Bon Citoyen

Thanks man.

Zohar
Good Citizen / Bon Citoyen

Ok Thanks.

Lieux
Oracle
Oracle

@Zohar wrote:

Hi,

Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. 

I receive a text massage about to complete your requst to move to PM go to PM.ca and click Contact us and complete the SIM & activation !!!

First there is no Contact us on the PM page !

Second I already did complete the SIM and Activation.

Whts going on, was before with PM with no problem.


Is your old account still active? It's necessary to port your phone number.

RossN
Mayor / Maire

bravo_md
Model Citizen / Citoyen Modèle

Contact Mod team with private messege using enevelope icon. ask for help porting number over.

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