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Good Citizen / Bon Citoyen

Not receiving Paypal text messages

Hi folks, 

I'm trying to get something done on my PayPal account but can't receive their text messages. Without getting too technical, what are my options? 

Mayor / Maire

Re: Not receiving Paypal text messages

@Laurelewalton  I can receive verification texts from PP without any issues. I would recommend that you access your PP account and redo the verification text setup.

Good Citizen / Bon Citoyen

Re: Not receiving Paypal text messages

I have done that. I'm at a loss as to what to do. 

Mayor / Maire

Re: Not receiving Paypal text messages

@Laurelewalton  Did you recently port your number over to PM? Maybe try changing the number that is registered with PP to another temp number (spouse or other family member) and see if it works. If yes, then change back to your number.

Good Citizen / Bon Citoyen

Re: Not receiving Paypal text messages

No, we've been with Public Mobile for 4 or 5 months at least. 

 

I don't know how to change the number as you suggest. 

Mayor / Maire

Re: Not receiving Paypal text messages

@Laurelewalton  You need to go on the PP site and try to login. There should be a link that will allow you to access your account using an alternate method. Once  you are able to  access your account try changing your security settings.

Good Citizen / Bon Citoyen

Re: Not receiving Paypal text messages

I will try that and let you know how it goes. Thanks! 

Good Citizen / Bon Citoyen

Re: Not receiving Paypal text messages

I have already done the alternate verification route - those folks are the ones who told me that my provider blocks texts from PP. But, I will try again. 

Good Citizen / Bon Citoyen

Re: Not receiving Paypal text messages

I have not found a resolution to this situation. 

Mayor / Maire

Re: Not receiving Paypal text messages

@LaurelewaltonThere isn't much you can do we are all beholden to Telus. I would highly recommend you use a 2FA app for paypal since it is more secure, also independent of your phone number in case of SIMjacking..