Not received my SIM card after 10 days.

[baghuman]

Hi Team, 

I have placed an order for a new SIM on 2nd August but I have not received it. My order number is 212380. 

Could you please check and provide tracking details for the same?

Regards,

[baghuman]

Thank you for a reply but it does not show anything. 

[baghuman]

Thank you for your suggestion. The name is not real and only order number is real and I thought it is a one-time number and will be used till the delivery.

[geopublic]

@baghuman 

You might be able to track it here:

https://www.canadapost.ca/trackweb/en#/filterPackage?searchFor=212380

[RossN]

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@baghuman wrote:

Hi Team, 

I have placed an order for a new SIM on 2nd August but I have not received it. My order number is 212380. 

Could you please check and provide tracking details for the same?

Regards,

---

@baghuman hi just a heads up you shouldn't use your name or put any personal info on here because you are on a public forum and anyone can see what you post 

[Dunkman]

@baghuman 

It can take a couple of weeks for SIM card to arrive. 

try to track. 
https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

[gpixel · Accepted solution]

@baghuman give till the end of next week. I don't think pm is shipping orders with a tracking number at the moment.

contact customer support here if you still haven't received it

type "did not receive sim card"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response