So tested it out for nearly 2 weeks and I am always on 3G with 4 bars.
If I manually connect and register to the 4G service, I get connected with 0-2 bars.
Mostly with 0 bars which after time it drops back to the 3G service.
As far as I can tell from experimenting, the 4G service is so weak, that it falls back to the much stronger 3G service all the time. So I have to conclude I am paying extra for something I can't use because of the poor quality.
I find it hard to think it's the phone when I had 4G with both Koodo and Virgin with no issues.
I'll test another phone next week when I am back in Ottawa.
This may sound crazy but it might be your sim chip. I have 2 s7 edge phones on lte. One of the sim chips always has 1 but most times 2 bars less than the other chip no matter which phone I put it in. Both side by side at the same time too.
So tried my other phone and my god sons phone and on start up, I get 4G at 2 bars for a very short period of time when it drops to 0 bars. And after time it kicks me back to 3G at 4 bars.
The assumption I can only make is that I am unable to use 4G service as it's too weak.
So how do I go about downgrading my service which I have already paid for and not receiving?