cancel
Showing results for 
Search instead for 
Did you mean: 

Not getting 1.5 GB 3G data

bibimohamed
Good Citizen / Bon Citoyen

I recently signed up for the 90-day unlimited talk in Canada, International Text, and 1.5 GB of 3G data. I turned on data and data roaming but cant seem to get data. I need help.

I have an Asus Zenfone 2.

6 REPLIES 6

CS_Agent
Customer Support Agent

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

bibimohamed
Good Citizen / Bon Citoyen

Not receiving MMS (or data) again. Checked the APN settings - they are all good.

bibimohamed
Good Citizen / Bon Citoyen

Thanks. Got it to work using the APN settings for this model.

passiveegg
Model Citizen / Citoyen Modèle

It just seems like their is an issue with your APN settings on your phone. Just look over at this post and you should be able to  figure out the settings. Good luck!!

 

Screen Shot 2018-07-22 at 8.04.33 PM.png

NDesai
Oracle
Oracle

@bibimohamed Make sure you have the correct APN settings. Look it up on this site: https://apn-canada.gishan.net/en and make sure it matches. 

 

You don't need to have Roaming on while you are in Canada. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

will13am
Oracle
Oracle

@bibimohamed, the data that is included in the plans are for use when connected to Public Mobile.  Roaming data add-on is available when connecting to a us roaming partner only.

Need Help? Let's chat.