06-24-2019 06:06 PM - edited 01-05-2022 05:32 AM
I am Not able to make or receive call even when my plan is shown as $25.
06-25-2019 02:19 PM
@sanjna, I hope your payment card was either never set up, or you removed it prior to porting out. You may still need to check with the Moderator Team about ensuring your card is no longer attached. Although the account being cancelled should already do this, some subscribers have reported otherwise.
Sorry, it didn't work out for you here.
06-25-2019 01:56 PM
thanks for responding. Really appreciate it.
I ported to another service provider, as I was facing lot of issues from past with public mobile and this issue was heights, which I was not able to take.
I had tried all the options you mentioned but nothing worked.
06-25-2019 01:54 PM
thanks for responding. Really appreciate it.
I ported to another service provider, as I was facing lot of issues from past with public mobile and this issue was heights, which I was not able to take.
Along with actual plan of $25 I paid an extra top up of $15 for at least getting the option to make calls that also didn’t work. Altogether $40 I lost in this.
06-25-2019 01:51 PM
thanks for responding. Really appreciate it.
I ported to another service provider, as I was facing lot of issues from past with public mobile and this issue was heights, which I was not able to take.
06-25-2019 01:36 PM
I already tried all the options you mentioned and nothing worked. Finally I ported to other service provider, as I was not in a situation to wait for days to get this issue resolved. Thanks for taking time to respond to my query. Really appreciate it.
06-25-2019 01:35 PM
I already tried all the options you mentioned and nothing worked. Finally I ported to other service provider, as I was not in a situation to wait for days to get this issue resolved. Thanks for taking time to respond to my query. Really appreciate it.
06-25-2019 10:54 AM
@sanjna, when did you change your plan? If it was for the most recent cycle, it is possible that the provisioning of your plan didn't go properly.
If you haven't already, please send a message to the Moderator_Team via the envelope icon in the upper-right corner of every community page, describing your specific issue.
In the meantime, the lock/stolen trick does need about 5 minutes (sometimes) to take effect, so trying it again is still a valid option. So is turning the phone off, then back on, after leaving it off for a few minutes.
For those suggesting this is a porting issue, it is not - this user is a multicycle member already from 2018.
06-25-2019 10:40 AM - edited 06-25-2019 10:42 AM
Yes, many carriers do it a lot quicker, but some.......
Public Mobile immediately asks for the transfer; but after, it's up to the former carrier to react.
06-24-2019 08:46 PM
if you are transferring a number from another carrier, it will take maximum 48 hours, says Public Mobile.
06-24-2019 08:27 PM - edited 06-24-2019 08:28 PM
@geopublicYou might want to learn more about how cell phone towers works, it cascades and is not point to point.. so results will not be immediate. It takes time, the problem I see with a lot of users is they are too quick to assume instructions didn't go through, but yet the instruction is still in transit.
06-24-2019 08:25 PM
@GinYVR wrote:@geopublicI should clarify.. Lost and Found trick should be a at least half an hour operation. Where each step the phone has to be powered off.. wait for about 10 - 15 minutes depending on where you live, then on for the phone's to receive new instructions from the tower so another wait of 10 - 15 minutes. Just throwing Lost / Found switch won't achieve anything.
@GinYVR Stop making things up.
06-24-2019 08:25 PM
Reboot your phone. Keep your phone shut down for 1 hour or so
06-24-2019 08:24 PM
@geopublicI should clarify.. Lost and Found trick should be a at least half an hour operation. Where each step the phone has to be powered off.. wait for about 10 - 15 minutes depending on where you live, then on for the phone's to receive new instructions from the tower so another wait of 10 - 15 minutes. Just throwing Lost / Found switch won't achieve anything.
06-24-2019 08:15 PM
@GinYVR wrote:@sanjnaAt this stage you are running out of options.. I would suggest doing the Lost / found trick as it will reset your plan on Public Mobile's end and resend instructions to the towers and to your phone.. Hopefully it will fix the issue. Other than that.. Contact the Moderators seems to be the logical conclusion but expect a 48 hours wait.
@GinYVR The OP @sanjna has already stated that he tried the lost/stolen reset option and that it didn't work.
06-24-2019 08:04 PM
@sanjnaAt this stage you are running out of options.. I would suggest doing the Lost / found trick as it will reset your plan on Public Mobile's end and resend instructions to the towers and to your phone.. Hopefully it will fix the issue. Other than that.. Contact the Moderators seems to be the logical conclusion but expect a 48 hours wait.
06-24-2019 07:55 PM
It is in normal mode. I checked.
06-24-2019 07:54 PM
It is saying you dont have an active long distance add on .
06-24-2019 07:43 PM
@sanjna wrote:I am using iPhone 6. I have already tried removing the sim from the slot and restarting the device. It didn't help. 😞
OK...so cycle Airplane Mode on / off.
06-24-2019 07:42 PM
It is saying you dont have an active long distance add on .
06-24-2019 07:40 PM
I am using iPhone 6. I have already tried removing the sim from the slot and restarting the device. It didn't help. 😞
06-24-2019 07:40 PM
@sanjna wrote:While call 611, it is saying my plan is valid till 22nd July 2019. But when I am going for further option, I am getting the usage regarding my data only. Not about the talk time. I am not sure whether the talk time is mentioned usually ..
@sanjna Ok, what happens when you dial a local number?
06-24-2019 07:35 PM
What kind of phone are you using ? Have you tried cycling off/on ? You can remove sim card, then reinstall and see if this helps. Make sure you haven't accidentally triggered the Airplane Mode on the phone.
06-24-2019 07:22 PM
I tried the option of Lost/ stolen phone , but unfortunately that also didn't work 😞
06-24-2019 07:20 PM
While call 611, it is saying my plan is valid till 22nd July 2019. But when I am going for further option, I am getting the usage regarding my data only. Not about the talk time. I am not sure whether the talk time is mentioned usually ..
06-24-2019 07:09 PM
@sanjna wrote:I have faced many issues with public mobile with activation. So I don't want to go with the option of lost/stolen phone. But yeah I have send message to the moderator. Hope I will get the reponse. Fingures crossed
@sanjna Understood. What happens when you dial 611? Is everything normal or is it reporting your account suspended?
06-24-2019 06:57 PM
I have faced many issues with public mobile with activation. So I don't want to go with the option of lost/stolen phone. But yeah I have send message to the moderator. Hope I will get the reponse. Fingures crossed
06-24-2019 06:49 PM
@sanjna wrote:Yes, my phone is unlocked. I am a public mobile user from 2018. I registered to community today as I hit this issue.
Ok can you try this...Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
Does your account shows as ACTIVE?
06-24-2019 06:45 PM
Yes, my phone is unlocked. I am a public mobile user from 2018. I registered to community today as I hit this issue.
06-24-2019 06:44 PM
I am a user from 2018. Registered to the community just today as I got into this issue.
06-24-2019 06:44 PM