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oldman1743
Great Neighbour / Super Voisin

Not a valid CDN number????

Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please help!

esjliv
Mayor / Maire

Re: Not a valid CDN number????


@oldman1743 wrote:

Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please help!


Hello @oldman1743 

 

Leave out any dashes. Are you entering the full 10 digits?

 

Try the live chatting option reserved for activation assistance:

Online Activation Assistance

Triguy
Mayor / Maire

Re: Not a valid CDN number????

Some numbers are not transferable between carriers. You can check here.

hTideGnow
Mayor / Maire

Re: Not a valid CDN number????

Yes, while most number cannot ported around, some might not be able to port over to some provider. 

 

In this case, it depends on if Telus/PM has the system setup on the  phone number location (each number in fact tie to a particular city/town).

 

Use the link @Triguy provided and confirm.  If it fails, then this number would not be able to port into PM/Kodoo/Telus

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