Can you please use the phone app and dial:
Select Phone Information and can you please post the screenshot. Please backout phone number. Or just post what's under:
Current Network, Signal Strength, Voice & Data Service.
Koodo and PM share the same network so that can't be the problem. Did you port your number over or did you setup a new number?
Did you just port your number over? It could potentially take a few hours to fully complete.. If you haven't already done so, power off/on phone..
@CellGirl @KateH just so you know, porting has nothing to do with no service or not registered on network messages. Even if your port is pending or has failed, a compatible unlocked phone (or locked to Koodo/Telus is fine) should not be showing these messages. Since we know the phone is from Koodo and thus defintiely compatible and not locked to another network, there was an activation glitch.
The lost/stolen trick that @sandpublic mentioned will often resolve this type of problem and get the customer up and running again without waiting for moderator assitance. If that fails (and the $1 top up trick also fails), then the customer needs to contact the moderator team for help as their account is not in a valid state. Sometimes activations don't fully complete properly behind the scenes.