No service

[yen]

I paid and I don't have service since this morning. I changed plan but effective next month what's going on ? What if I had an emergency?

[darlicious]

@geopublic  sorry I didnt reread the first page from earlier today and was giving @GinYVR  all the credit. Hopefully another save from deep within the bullpen.

[darlicious]

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@yen wrote:

One week it is to much!! That push customers to look for other services, Lucky for example. A friend of mine got that one and she seems happy with that.

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@yen  I absolutely agree that is way too long. But every provider has issues that will affect a certain percentage of customers. At least your service...when it returns is cheap by comparison. The moderators and pm in general as far as I know are very good about credits for loss of service and  try their best to compensate for the limitations that a third tier underfunded mobile service provider is faced with on a daily basis. We don't give up on our elders because they slow down, complain , require trips to the doctor and/or lose their marbles. You nurture , put up with, engage and love them for what they have brought to our lives.....you have to do the same with pm.

[yen]

Hey!!!

Thank you soooo much!! you are great!! you must be a moderator!!

I have just solved my problem with the service. Hopefully I am nor losing my rewards. 

YOU ARE THE BEST!! 

[yen]

One week it is to much!! That push customers to look for other services, Lucky for example. A friend of mine got that one and she seems happy with that.

[yen]

But there is nobody to call and complain that is the issue. It seems like they dont care at all

[darlicious]

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@yen wrote:

What makes me angry is the fact that I have been promoting the service with some friends of mine and Public Mobile gives me this service!

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Trust me i was much angrier when i got this kind of service from telus and was paying three times the  price.  It's all relative.

[yen]

What makes me angry is the fact that I have been promoting the service with some friends of mine and Public Mobile gives me this service!

[darlicious]

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@yen wrote:

My status is active but I still dont have the service.

I will follow the steps you mentioned but for me doesnt make sense since I have already paid and I dont have any service. Public Mobile must compensate customers as per this error it is not my fault. 

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Just focus on getting your service back up and running. You can worry about the other stuff later. Follow @GinYVR  advice she? will guide you thru the process. Then when ready you can submit a ticket via Simon (?) and have the moderators look at your account and you can ask for a credit for the hassle. I would advise you wait a week or so to deal with it because the moderators will be dealing with issues arising from the latest promo. Or submit the ticket tomight and be prepared to wait a long time for a response. Just don't get your knickers in a twist because of the long wait.

[yen]

Hi,

Thx for the info.

I have already followed all the steps. Hopefully a moderador will reach me out. I am so dissappointed by not having my service the whole day! Plus, I was given data for free and it is not working on my phone even though I verified I still have some left. 😞

[geopublic]

@yen  I'm sure that Public will compensate for the lost time once your issue has been resolved.

[yen]

My status is active but I still dont have the service.

I will follow the steps you mentioned but for me doesnt make sense since I have already paid and I dont have any service. Public Mobile must compensate customers as per this error it is not my fault. 

[yen]

Hello!

This is my plan : 33$ per 30 days Unlimited Canada-wide Talk, Unlimited International Text

[yen]

Hello

I am not sure if that is the case, I just found the cheaper price and decided to subscribe and I was told I will get the change by next month. 

I am still wondering how that happened

[GinYVR]

@yenDid you downgrade to a cheaper plan during renewal? If so, it is a known bug. The only people who can fix that particular problem is to contact the moderators.

[darlicious]

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@yen wrote:

I paid and I don't have service since this morning. I changed plan but effective next month what's going on ? What if I had an emergency?

What plan are you on?

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[geopublic · Accepted solution]

@yen  First restart your phone. Login into your selfserve account does it show active? If yes, then submit a ticket to PM for investigation.

[Triguy]

When you log into your account - what is the status ?

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.  Also try adding a $1 payment.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.