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Good Citizen / Bon Citoyen

No service/signal after sim activation

Hi,

I am using Lyf Wind 2 device with PM SIM card but it's not working. My phone is showing no service, I tried all tricks. Any help would be much appreciated.

Thanks,

GR
Deputy Mayor / Adjoint au Maire

Re: No service/signal after sim activation

@deep1993  did you check your phone on willmyphonework.net to see if it's compatible with public mobile?  And is it unlocked 

YVR
Model Citizen / Citoyen Modèle

Re: No service/signal after sim activation

If you are unsure about if your phone is compatible, you can also try the sim on a friends phone to see if it is not a problem with your SIM/activation

 

Did you port a number or activate a new one?

Highlighted
Mayor / Maire

Re: No service/signal after sim activation

@deep1993 

Did a quick search on line on the specs on your phone

Operating Frequency: GSM 900/1800/1900 MHz
UMTS WCDMA BAND1 (2100)/ BAND8(900)
LTE-FDD BAND3(1800)/ BAND5(850)
LTE-TDD BAND40(2300)

https://www.mylyf.com/wind-2

 

Are there 2 Sim card slots?  Maybe try the other slot.  

 

It is missing some of the necessary frequencies to work with Public Mobile.  

Public Mobile uses the following frequency bands:

  • 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
  • HSPA: 850 MHz, 1900 MHz (UMTS).

Maybe try your SIM card in another phone to determine whether it is a hardware issue versus Public mobile issue.  

 

Good Citizen / Bon Citoyen

Re: No service/signal after sim activation

Your phone may not be compatiable with PM. Remove Sim and see if it works with another phone you could try from someone else.

Good Citizen / Bon Citoyen

Re: No service/signal after sim activation

Yes, sim is working in other devices and I tried in both sim slots but no luck. Phone compatibility on website is saying that 3G does not work and compatible with 4G

Good Citizen / Bon Citoyen

Re: No service/signal after sim activation

Yes, sim is working in other devices and I tried in both sim slots but no luck. Phone compatibility on website is saying that 3G does not work and compatible with 4G

Good Citizen / Bon Citoyen

Re: No service/signal after sim activation

Phone is unlocked.

GR
Deputy Mayor / Adjoint au Maire

Re: No service/signal after sim activation

@deep1993  if phone can't connect to 3g you won't be able to make calls