@joanfenwick check your area to see if there are any outages Telus outage map
https://www.telus.com/en/on/outages
If there isnt, try restarting your phones. Take the sims out, replace them and restart them. Are these new activations? Or did your plan renew recently? If they are, or did, your Sims may not have provisioned or reset correctly. Contact the modsrators and ask them to reset them for you.
There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.Stay safe.
If its not any of the above, whats the make and model of your phones? Thanks.
