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Good Citizen / Bon Citoyen

No incoming texts

Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned off the phone, changed manually the network operator and I took out the SIM card and put it back. Nothing has worked. Does anyone have an idea how I can solve this problem? Thank you in advance!

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Model Citizen / Citoyen Modèle

Re: No incoming texts

@AdrianaF hi it takes about 2-3 hours for the port to complete. how long has it been since porting?

 

usually when the port is complete you will receive a text confirming the successful port. 

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Mayor / Maire

Re: No incoming texts

@AdrianaF  Insert your Koodo sim card does it still work? If yes, just continue to use it until it stops working. Once that happens then you can start using your PM sim card.

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Good Citizen / Bon Citoyen

Re: No incoming texts

Exactly 3 hours.

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Good Citizen / Bon Citoyen

Re: No incoming texts

I don’t have it anymore. Once I saw that I was able to make and receive calls with PM I assumed the transfer was successful and discarded my Koodo SIM card.

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Model Citizen / Citoyen Modèle

Re: No incoming texts

@AdrianaF it's still a little early but if you still can't receive texts then message customer support mods here

 

type "port troubleshooting 1/3"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

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Good Citizen / Bon Citoyen

Re: No incoming texts

Thank you gpixel4. I will wait until tomorrow and check if it is working correctly.

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Model Citizen / Citoyen Modèle

Re: No incoming texts

@AdrianaF are you using an iPhone? if you are, you probably have to set up your imessage

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Good Citizen / Bon Citoyen

Re: No incoming texts

No. It’s a Samsung Galaxy Grand Prime. And one interesting thing is that when I check my “usage history” I can see that the texts were received by PM. But even though I can’t see them in my cell phone.A4F47DB4-6401-40DD-ABAC-1F732DFF2C98.jpeg

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Mayor / Maire

Re: No incoming texts

@AdrianaF  If your usage shows the text coming in then go into your settings Apps select your messaging App select to clear your cache and then select force close. Restart your device to see if the texts start coming in.