No incoming calls or texts. And can not get activation code for whatsapp or Uber

[Rahdigga]

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet. 

[geopublic]

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@k40569 wrote:

i'm having exactly same problem. if i call the number from another phone, my previous provider rings, PM phone doesn't

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@k40569  If you are porting your number from your previous provider then that is normal until the port completes. You will receive a text from PM when the port is 100% complete. 

[k40569]

i'm having exactly same problem. if i call the number from another phone, my previous provider rings, PM phone doesn't

[Rahdigga]

I will try this and see what happens 

[geopublic]

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@Rahdigga wrote:

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet. 

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@Rahdigga  What happens when you call your number from another phone? Check your selfserve Plan & add-ons does it show the correct number or is it different? If it is, then that is your number.

[Rahdigga]

[Rahdigga]

I don’t see that option 

[will13am]

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@Anonymous wrote:

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@Rahdigga wrote:

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet. 

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What is the make/model/submodel of the phone?

You might be set to LTE only. Check your network connections.

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No phone offers LTE only mode.  It is always LTE preferred recognizing that many carriers run phone calls on 3G.

[will13am]

@Rahdigga, it is possible that there is an account provisioning issue.  For that you would need the moderator team to investigate.  There is quite a backlog these days.  It could take up to 48 hours for a response.

[Anonymous]

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@Rahdigga wrote:

It is iPhone 6. And it is unlocked 

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Settings/Mobile Data/Mobile data Options/Voice & Data - set to 3G

[Rahdigga]

I checked the network settings. There is only a on and off switch  for LTE settings. It was on so I turned it off. I am not very tech savvy so this is a little confusing for me.

[Rahdigga]

It is iPhone 6. And it is unlocked 

[Anonymous]

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@Rahdigga wrote:

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet. 

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What is the make/model/submodel of the phone?

You might be set to LTE only. Check your network connections.

[kselmak]

Sorry didn't read well