cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted

Re: No incoming call or SMS and MMS


@CannonFodder wrote:

@darlicious wrote:

@mimmo  Did that information in the help pages change recently? It was to my understanding that most landline phone numbers being ported in can be completed within 72 hours but can on occasion take up to 2 weeks to complete.


That's why I asked about it earlier, because I've seen 2 weeks mentioned several times on these forums, but then this thread came along, and we're getting conflicting info.


The CWTA says 2 business days. https://www.cwta.ca/for-consumers/wireless-number-portability/#9

View solution in original post

Mayor / Maire

Re: No incoming call or SMS and MMS

@computergeek541  Thanks for supplying the link.

@CannonFodder  To answer your question :

 

9. How long does it take for my new service to be activated?

If you are transferring your phone number from one wireless service provider to another wireless service provider, your new voice service should be activated within 2.5 business hours. If you are transferring a wireline number to a wireless service provider, or vice versa, the service should be activated within two business days.

 

So there is still a little ambiguity about the length of time but we can give pretty definitive answers now.

Highlighted
Model Citizen / Citoyen Modèle

Re: No incoming call or SMS and MMS


@darlicious wrote:

So there is still a little ambiguity about the length of time but we can give pretty definitive answers now.


Yeah, now we can say, "If you're porting a landline, it should be done within two business days, but it could be as long as........ I dunno." 😉 

Highlighted
Mayor / Maire

Re: No incoming call or SMS and MMS


@CannonFodder wrote:

@darlicious wrote:

So there is still a little ambiguity about the length of time but we can give pretty definitive answers now.


Yeah, now we can say, "If you're porting a landline, it should be done within two business days, but it could be as long as........ I dunno." 😉 


@CannonFodderLol....ok it means if it's not done in two business days then contact a moderator or call the telus porting department......

Highlighted
Good Citizen / Bon Citoyen

Re: No incoming call or SMS and MMS

Just check if you haven't activated call forwarding setting.. or

sometimes when you activating they asked you to provide alternate phone number (which I am guessing, you might gave your land number) which can be used to connect if something goes wrong in activation. 

Highlighted
Great Neighbour / Super Voisin

Re: No incoming call or SMS and MMS

Thnx, my problem is solved it’s been 3 days

 

 

 

Highlighted
Mayor / Maire

Re: No incoming call or SMS and MMS

CWTA page is a redirect to the CRTC page, which says:

"For mobile phones, it can take a few hours. For landline to mobile or mobile to landline, it typically takes up to 2 business days. You might also experience a disruption in service while it’s being transferred ..."

 

https://crtc.gc.ca/eng/phone/mobile/num.htm

 

Wikipedia cites info (last edited 2016 and 2018) that the CRTC allows LNP and MNP to take a maximum of 10 business days, although special provisions can allow them to take up to one calendar month in certain territories. 

 

https://en.wikipedia.org/wiki/Local_number_portability

https://en.wikipedia.org/wiki/Mobile_number_portability

Highlighted
Mayor / Maire

Re: No incoming call or SMS and MMS

(And you must restart your device before it properly recognizes a number port, of course, so probably best to restart every few hours for the first couple days and restart at least once a day afterwards.)

Highlighted

Re: No incoming call or SMS and MMS


@Korth wrote:

(And you must restart your device before it properly recognizes a number port, of course, so probably best to restart every few hours for the first couple days and restart at least once a day afterwards.)


I do not believe that this is necessarily true in all cases. I've ported a few numbers into Public Mobile and a device restarted was not required.

Highlighted
Mayor / Maire

Re: No incoming call or SMS and MMS


@Korth wrote:

CWTA page is a redirect to the CRTC page, which says:

"For mobile phones, it can take a few hours. For landline to mobile or mobile to landline, it typically takes up to 2 business days. You might also experience a disruption in service while it’s being transferred ..."

 

https://crtc.gc.ca/eng/phone/mobile/num.htm

 

Wikipedia cites info (last edited 2016 and 2018) that the CRTC allows LNP and MNP to take a maximum of 10 business days, although special provisions can allow them to take up to one calendar month in certain territories

 

https://en.wikipedia.org/wiki/Local_number_portability

https://en.wikipedia.org/wiki/Mobile_number_portability

 

Great info, Thanks!!