No connection

[Jvmah]

I bought. A $10 public Mobile SIM card 

I followed all the instructions and now my account is active. my new Motorola G6 play cell phone does not recognize that there is a SIM card or a network. I have been trying for 4 days now. I went to a kiosk where I bought my SIM card and they checked my phone and don't understand why it's not working. Apparently everything in my account is in order. 

[Jvmah]

There was a technical inconsistency and the tech team addressed my issues. Now all is running smoothly.

[Lowufo]

Sounds like maybe there is an issue with the sim card.

[Jvmah]

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@Lowufo wrote:

Do you have another phone to try the sim card in to rule out it is the phone?

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I don't believe it's my phone because my Telus SIM card from another phone works with my Motorola phone

[Lowufo]

Do you have another phone to try the sim card in to rule out it is the phone?

[will13am]

Not recognizing that there is a SIM card in the phone is different than not being able to connect.  Not recognizing the presence of a SIM card suggests phone hardware issue.  Sometimes reseating the SIM card can alleviate the problem.  Not being able to connect to the network suggests possible phone compatibility issues.

[GR]

@Jvmah  also if all else fails reset the phone to factory settings 

[Triguy]

Make sure your phone is unlocked and compatiable with PM.  Did you check the willmyphonework.net website?

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have.  Also try adding a $1 payment.

[krazykiwi]

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@Jvmah wrote:

I bought. A $10 public Mobile SIM card 

I followed all the instructions and now my account is active. my new Motorola G6 play cell phone does not recognize that there is a SIM card or a network. I have been trying for 4 days now. I went to a kiosk where I bought my SIM card and they checked my phone and don't understand why it's not working. Apparently everything in my account is in order. 

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Have you tried restarting your phoine? Resetting network? if that doesn't work try this,

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.