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Good Citizen / Bon Citoyen

No cell service at home. Is there a way to create an account using email?

I have an activated Public Mobile phone. All is fine, great service, but I wanted to add some extra data. The problem is there is no cell service at my home to receive the verification text message to create an account. I assumed I already had an account, but apparently I also need to create an online account?

Is there a way to create an account by using email only? its a long way back to town where there is cell service to receive the text.

 

 


Accepted Solutions
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Mayor / Maire

Re: No cell service at home. Is there a way to create an account using email?

 @armstrong123 

The 200MB add-on = $50 per GB. The $30 add-on = $30 per GB.

I would suggest the $30 one. It may hang around for a while depending on your usage but at least you only pay for it once. And it's there as your cushion for when you go over the 250MB.

View solution in original post


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Mayor / Maire

Re: No cell service at home. Is there a way to create an account using email?

So while you have an account here in the community, you have never created a Self Serve account on Public Mobile? You have never checked anything to do with your accounts or rewards online? If you DO have that you’re all set to log in there and purchase whatever add on you want. It was so long ago that I created my Self Serve  account I can’t remember what was needed! 

 

As for purchasing more data do you mean you need a bit more to get you through this current 30 or 90 day plan or you want to change plans to one that includes more ongoing data? What plan are you currently on ... $, included Gb and number of days in your plan? Buying a data add on on its own isn’t cheap! If you were a customer at the end of last August PM gave everyone a 1Gb data add on. Then in December another 1 Gb add on was available though you had to log in and accept it or lose it. Sometimes doing a plan change even just for a month is a better way to get more data. Lots of variables!

 

AE_Collector

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Oracle

Re: No cell service at home. Is there a way to create an account using email?

@armstrong123 , the verification is as you see it.  No workaround unfortunately.  How far are you from the nearest tower so that you can have a signal?  It would seem this service might not work well for you considering you cannot get reception at home.  

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Good Citizen / Bon Citoyen

Re: No cell service at home. Is there a way to create an account using email?

I created a community account to check what happens if I'm over my data limit. I didn't realize I had to create another account for data purchase, but no problem, ill wait till I'm in town again to receive the text.

 

Thanks for your help.

 

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Mayor / Maire

Re: No cell service at home. Is there a way to create an account using email?


@armstrong123 wrote:

I created a community account to check what happens if I'm over my data limit. I didn't realize I had to create another account for data purchase, but no problem, ill wait till I'm in town again to receive the text.

 

Thanks for your help.

 


So, obviously you're on autopay which means you have a payment card on file here. You can use the 611 service to buy add-ons.

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Good Citizen / Bon Citoyen

Re: No cell service at home. Is there a way to create an account using email?

I activated March 7 2020. $15 plan includes 250mb data, 30 days. just ran out and wanted to add 200mb to get me through. 

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Good Citizen / Bon Citoyen

Re: No cell service at home. Is there a way to create an account using email?

i was on Telus previous to this and changed to public due to wanting to save money. I use the call forward not reachable so my phone automatically forwards to my home phone when i get home. So the service Public is offering is great. just the small issue with cell service out where i live.

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Retired Oracle / Oracle Retraité

Re: No cell service at home. Is there a way to create an account using email?


@armstrong123 wrote:

I activated March 7 2020. $15 plan includes 250mb data, 30 days. just ran out and wanted to add 200mb to get me through. 


If you think that you might end up doing this regularly, it may be worth considering chanigng to the $25 plan for the next renewal. 

Highlighted
Mayor / Maire

Re: No cell service at home. Is there a way to create an account using email?

 @armstrong123 

The 200MB add-on = $50 per GB. The $30 add-on = $30 per GB.

I would suggest the $30 one. It may hang around for a while depending on your usage but at least you only pay for it once. And it's there as your cushion for when you go over the 250MB.

View solution in original post

Highlighted
Mayor / Maire

Re: No cell service at home. Is there a way to create an account using email?

Or just switch plans immediately (next time you’re out and may want data if your data has now hit zero) to the $25 plan which will run for 30 days giving you 1 Gb of data. You will lose the value of the remaining days for call and text on the $15 plan though. If you think you will be good back to the $15 plan after the 30 days on $25 plan you can schedule a change back to the $25 plan to happen at renewal time anytime during the 30 day $25 plan. Presumably you can do all this on 611 on the cell phone when you get service again.

 

AE_Collector.